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How To Contact JAMB For Complaints, Inquiries and Other issues

This post is for candidates who have issues, complaints and inquiries to make and do not know how to reach out to JAMB. JAMB has provided a means for candidates who have issues, complaints and enquiries relating to the Board’s Examinations and Services to now contact them directly online by creating and submitting  a support ticket online via the JAMB Central Online Support System (COSS).

Who Can Submit Complaints and Enquiries to JAMB Central Online Support System (COSS)?

Anybody! Candidates or individuals who has issues, problems or inquiries relating to JAMB UTME, Direct Entry, Regularization, Matriculation List, Correction of Data, Change of Course/Institutions, JAMB CAPS, Upload of Result, JAMB Admission Letter, Purchase of Forms (UTME, DE, Part-Time, NOUN Forms) e.t.c can easily log in to the JAMB Support, create a ticket and submit.

What is the JAMB Central Online Support System (COSS) Ticket Response Validity or Duration?

According to the Board, Support tickets are attended immediately between 24 – 48 hours, except on weekends.

How to Create and Submit JAMB Central Online Support System (COSS) Ticket for Complains and Inquiries

  • Kindly Visit the JAMB Support portal via
  • Click on “Create Support Ticket”.
  • You will be asked if you’re a JAMB candidate or want to complain on behalf of one. select appropriately!
  • Fill the form and click send. Please take note of your transaction ID and use correct email address.
  • JAMB will mail you when a reply has been made to the ticket been submitted.
  • You can also check if your complaint has been answered via

Candidates need not to visit the Board’s Headquarters or State Offices to lodge any complaints.

All complaints should be conveniently lodged on

This is a ticketing platform where all complaints are lodged and treated by the Board.

All complaints lodged on the ticketing platform are treated promptly.

Please do not travel to the Board’s headquarters, offices for what you can do at a more convenient ticketing platform.

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  1. Pls I have not seen admission on jamb caps help me

  2. I have an issue of my jamb combination, which i dont kno if jamb will cheng my course 4 me may be i will considered admission and i will be appreaciate no matter how the course is, my curse was aerospace engeneering, then my subject com; was english, chemistry, maths, biology, why phisics stopost been and am not aware😭 the school was at kaduna university Afit

  3. Pls my neco registration number is not correct ( 1 number is missing) in my caps but it correct on my school portal,fulafia hope no problem.kindly reply back

  4. Olufunwa Olaide Oluwatobiloba

    Good evening sir/ma, have been admitted by lasu but my jamb caps keep showing admission in progress for the past three weeks now.Lasu acceptance fee will close in next two weeks Please I would be grateful if am given admission before then Thanks.

  5. Good evening Sir/ma when I login to my jamb cap is showing me you are not eligible to this service pls what can I do

  6. Please what should I do ? The admission on my school portal and jamb caps are different.

  7. Pls regarding my jamb caps I discovered that I used the same mail I use in 2017for DE in 2019 for utme , and making it difficult to access 2019 jamb caps it is only when I enter the 2017 that the caps will show , and the recent one is saying not eligible to visit this site. And hav been to jamb office three times and they told me to chill . Pls what can I do

  8. please I got admission from Uniben but in jamb portal / caps is still saying not yet admitted.. please someone should advice what I do in order to accept it in jamb since all my requirements are complete.

  9. Chetuya Edith Anulika

    Good morning ma/sir please i applied for federal polyphonic oko in anambra state, as accounting i scored 183 in my jamb but the school cut off marks is 120, till now my jamb caps is still showing me NOT ADMITTED YET pls i need from you guys please o

  10. Good evening Sir/ madam
    I scored 164 in jamb but still showing not admitted

  11. Pls sir/ma,school portal recommended dat I meet up the cut off Mark,ND my jamb cap is saying not admitted yet, while dey are release list.i got 180 in jamb and m going for banking and aggregate score is 57.50.hope I still have Hope

  12. It’s up to a week now that i received admission message from BUK,till now am saying nothing has changed in my jamb caps
    telling me ‘not admitted yet!’

  13. The phone no. I used to register jamb is missing, does it affects my admission?

  14. I applied for dentistry in UNN. My aggregate is 293. Jamb brochure says subject combination for dentistry is English, biology, chemistry and one other science subject of which I filled with agric science.
    Now first list is out but my name wasn’t there but surprisingly a colleague of mine with average of 292 was given admission in the first list. My o’level is also complete for their requirement.

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